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Frequently Asked
Questions:
Q.
What is the advantage in buying direct from the designer?
A. Our overhead is lower than
most retail operations. We're better able to pass the savings on
to you. We stock a large selection of floral products and we can
offer a larger color selection than many of the retail stores that carry
our products.
Q.
How will my purchase be delivered?
A. Your
purchase will be delivered to the address you provide in Paypal via your
local postal service. If you are currently registered with Paypal,
kindly ensure your mailing address in correct before beginning the
checkout process.
Q.
Why did I receive less than I purchased?
A. In nearly every case, your
purchase will be delivered in several smaller boxes. When shipping
to U.S. destinations, we label each box to safely travel independently
from others shipped. However, they may not be delivered all on the
same day. It is typical that multiple boxes shipped on the same
day, may arrive a few days apart. If you do not receive your
entire purchase within 5 to 7 days following the arrival of your first
box, please contact us for assistance.
Q.
Wouldn't it cost less to ship in one large box?
A.
We package in smaller boxes, rather than
in a single large box for three important reasons. The first, it
costs less to ship smaller boxes to U.S. destinations than to ship one
oversized box. Second, smaller boxes travel more quickly.
The third and more important reason is to ensure you receive the best
possible value. We package with extreme care, using specialized
packaging materials. Every effort is made to prevent the pieces
from crushing one another during travel.
Q.
Do you ship outside of the continental North Americas?
A. The
cost of shipping is not included in the price of the products we sell.
We ship to all zip codes/postal codes in the United States and Canada;
including destinations in Hawaii and Alaska, using a flat rate
calculation. To find out what the cost for shipping would be, add
the product or products you like to the cart, change the desired
quantities and click update. Your shipping cost will be displayed
prior to proceeding to the final checkout process.
We offer shipping
worldwide. Some additional charges will apply to International
shipping destinations. Please contact us for more information.
Q.
Is there a discount for larger quantities?
A.
There are quantity
discounts built into our shipping calculations. The higher the
quantity, the lower the shipping rate. We pay part of the shipping
costs on purchases of more than $100.00, and we pay up to 50%
of the shipping costs on purchases of more than $200.00. The
quality is exceptional and the savings are huge. Cost + Shipping = Savings of up to 70% off retail
Q.
How quickly will my purchase be shipped?
A.
Every product on this site is custom made to order and hand-crafted with
as much speed as is humanly possible.
If you provide us with the date of your wedding or event in the
space provided on the checkout page, your purchase will be started
within hours of receiving it.
Every purchase we receive is important to us and each is given the
utmost care and attention. The production schedule we use is based
on the volume of orders we receive. Your purchase will be ready to
ship in between 2 and 7 business days (excludes transit time---see
comments below). We ship 3 to 5 times per week.
Q.
Can I have my purchase insured?
A. Purchase with
confidence. Each box we ship is automatically insured.
Insurance is included in the S & H fee. Claims of loss or damage
are minimal (approx. 1/1000 boxes shipped), however if you experience
difficulties in delivery, please let us know. Claims can be filed
with the postal service no sooner than 30 days following the shipping
date, and should begin no later than 75 days from the date of shipping.
We do not assume liability for losses or damages, however we are here to
assist in the claims process.
Q.
What is your return policy?
A.
Every purchase is crafted upon receipt of purchase. As a
custom-crafted product, we do not accept returns. Once the
purchase is shipped, it becomes the property of the buyer. If
there is any question regarding color match, we recommend that you
purchase 1 or 2 pieces before making a larger purchase. Please
remember to leave extra time for re-ordering.
Other pertinent information:
Transit time for
shipping is posted at 4 to 12 business days. Boxes shipped on the
same day may travel independent of one another. Therefore, you may
expect to receive your first delivery as soon as the 4th business day,
however you may not receive full delivery of multiple boxes shipped
until the 12th business day. Business days exclude weekends and
holidays. Transit time is estimated. Based on our recent
shipping experience, we find them to be accurate. We are not
currently experiencing any delays in shipping.
Your complete
satisfaction is extremely important to us. To assist us in
managing our weekly production schedule in the most efficient way
possible, we kindly ask that you provide us with the date of your
wedding or event. Space has been provided for the date of your
wedding or event on the checkout page.
Providing us the information will not affect the speed at which your
purchase is processed. It is necessary to validate a timeline
for shipping your purchase, before we begin to create your order. If you have not set a date, kindly
indicate that, rather than to leave the date blank.
Very Important: Please ensure we have your correct
shipping address, and return email address at the
time your order is placed. If your purchase order does not already
include it, you will be asked to confirm the date
of your event upon receipt of your purchase. Also, you will be
sent confirmations and shipping receipts. Therefore, it is
extremely important to have an email address you check on a regular
basis.
The prices stated are subject to applicable taxes; Ontario residents are subject to PST and GST;
Canadian residents outside of Ontario will be charged GST. There are
currently no applicable taxes for those residing in places other than
Canada. All business conducted on this site is subject to changes
in the tax laws governing e-commerce, now and in the future.
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